If you are not satisfied with any of our products you have purchased then simply notify us of their return within 14 days of receipt. This can be done in writing by sending an email to firstname.lastname@example.org.
All items must be in a unworn condition with all relevant tags attached and where possible with the original packaging.
We have the right to refuse any damaged or soiled item, so please take care when returning your parcel. We ask that you do not use staples to seal your package.
Please fill out the returns form enclosed in your parcel stating refund or exchange.
*Please note that for hygiene reasons we are unable to accept back underwear or socks*
In the event that you have recieved a faulty item then please notify us within 48 hours of receipt for the correct proceedure to follow.
You now have the option to use the free returns service for parcels upto 1KG..Follow the below link to create your label.
Please enclose the returns invoice in your parcel with all relevant fields filled in, failure to do this will result in delay or us not being able to deal with your refund or exchange.
There is the option to return item/s for exchange.
To save disappointment before you do so please check with the website to make sure the item you require is available, if so simply fill in the form as necessary.
*Please Note Exchange items Can Take Between 5-7 Working Days Before Dispatch (Subject To Stock Availability)*
For overseas customers delivery charges apply for this service.
£99 Free Delivery - If items are returned for refund and the order value drops below £99 then the standard delivery charge of £5.95 will apply, we try to refund returns as soon as possible but at busy times this can take up to 14 days.
Online returns address:-
Big Fish Clothing
10-12 High Street
Alternatively, you can return through our participating store see find us for further details, if you return the item via our store please take your receipt with you.