Delivery Information & Charges
IMPORTANT DELIVERY INFORMATION
You may select the following delivery options at the checkout.
We use DPD and UK Mail for all next day deliveries, you will receive a text message or email notification in regards to your delivery time, all parcels require a signature...
*We will do our best to meet our stated delivery times, but they cannot be guaranteed, as we are sure you will understand sometimes issues arise that may cause delays.*
For standard delivery we also use Royal Mail.
UK (Mainland) Standard: £5.95
(approx 3-5 Working Days)
UK (Mainland) Next Day (excluding the Highlands of Scotland): £7.95
(On orders placed Monday - Thursday before 2pm*)
* Orders placed after 2pm on Thursday will be sent out the following Monday (Tuesday/Wednesday in the case of a bank holiday)
UK Isles Standard: £7.95
(4-5 Working Days)
Isle of Man
Isle of Wight
Deliveries are usually Monday to Friday, in the event that you are not home to sign for the parcel, a card should be left either to arrange another date or for collection (where possible).
During the check-out process, you will be able to leave delivery instructions.. please do not specify times as this will not be carried out, so for example if you would like the parcel to be left with a neighbour or in a safe place, this however will only be done at the discretion of the driver ( please note that Big Fish Clothing cannot take responsibility if this request is made ).
NONE RECEIPT OF PARCEL.
If you have not received your parcel, then please notify us as soon as possible after the expected delivery day, the sooner we know the easier it is to resolve the matter. You have up to 30 days to contact us about non receipt, unfortunatley after this time we will be unable to proceed with any enquiry regarding the delivery.
IMPORTANT NOTICE: Next day delivery exceptions:- BT, GY, IM, IV, HS, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE1-3
AB31-38, AB41-45, AB51-56, FK19-21,PH1-10, PH15-50 some of these postcodes may take 5-7 days for delivery
When & Where does the free delivery apply?
Our *Free Delivery Over £99 offer only applies within the UK Mainland. e.g England, Scotland & Wales (for the Highlands of Scotland, delivery is free but cannot be serviced next day). It does not apply to any off shore islands such as Ireland, Shetland Islands etc.
Order value must be over £99 (not including delivery) in order to take advantage of our offer.
* Exceptions to FREE Delivery
- Where items are returned for refund and the new order value falls below £99 then the appropriate delivery charge will be applied.
- Next day delivery does not apply on orders placed after 2pm on Thursday any order placed after 2pm will be dispatched on the following Monday (Tuesday in the case of a bank holiday)
- Free delivery is not applicable in conjunction with any offers i.e sale period, discount offers, other promotions.