As part of our extended Christmas returns policy, any order placed from the 28th October 2019 will be accepted for return up until and including the 13th January 2020.
We use DPD and DHL for all next day deliveries, you will receive a text message or email notification in regards to your delivery time, all parcels require a signature...For standard delivery we also use Royal Mail.
*We will do our best to meet our stated delivery times but unfortunately we cannot guarantee this, as we are sure you will understand sometimes issues arise that may cause delays.*
You may select the following delivery options at the checkout.
UK (Mainland) Standard: £4.50
(approx 3-5 Working Days)
UK (Mainland) Next Day (excluding the Highlands of Scotland): £6.95
Orders will be dispatched the same day if placed before 2pm Monday - Friday *please note delivery is made Monday-Friday so any order that is placed on Friday before 2pm will be delivered the next working day, which is Monday.
* Orders placed after 2pm on Friday will be sent out the following Monday (Tuesday/Wednesday in the case of a bank holiday) for delivery Tuesday.
UK Isles Standard: £6.95
(4-5 Working Days)
Isle of Man
Isle of Wight
Deliveries are usually Monday to Friday, in the event that you are not home to sign for the parcel, a card should be left either to arrange another date or for collection (where possible).
During the check-out process, you will be able to leave delivery instructions.. please do not specify times as this will not be carried out, so for example if you would like the parcel to be left with a neighbour or in a safe place, this however will only be done at the discretion of the driver ( please note that Big Fish Clothing cannot take responsibility if this request is made ).
It is the customers responsibility to be avaialbale to accept delivery, we do our best in regards with notification when the parcel is on its way and will assist with a redelivery if needed. However if numerous attempts with delivery have failed and the parcel is then retuned back to us and costs are then incurred, then this will be passed on to the customer.
NONE RECEIPT OF PARCEL.
If you have not received your parcel, then please notify us as soon as possible after the expected delivery day, the sooner we know the easier it is to resolve the matter. You have up to 30 days to contact us about non receipt, unfortunatley after this time we will be unable to proceed with any enquiry regarding the delivery.
Next day delivery exceptions:- BT, GY, IM, IV, HS, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE1-3
AB31-38, AB41-45, AB51-56, FK19-21,PH1-10, PH15-50 some of these postcodes may take 5-7 days for delivery
When & Where does the free delivery apply?
Our *Free Delivery Over £75 offer only applies within the UK Mainland and is a standard delivery service. e.g England, Scotland & Wales. It does not apply to any off shore islands such as Ireland, Shetland Islands etc.
Order value must be over £75 (not including delivery) in order to take advantage of our offer.
* Exceptions to FREE Delivery
- Where items are returned for refund and the new order value falls below £75 then the appropriate delivery charge will be applied.
- Free delivery is not applicable in conjunction with any offers i.e sale period, discount offers, other promotions.