In General
Access to and the use of this website and the products are subject to the following terms & conditions and any notices. By using this website you are agreeing to all these terms & conditions and any notices. Therefore, you acknowledge that the Terms & Conditions may be updated by us from time to time.
We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
Special Offers
In the event of any item returned for a refund, which relates to a product purchased within a special offer where a free gift is given away the free gift must also be returned otherwise the gift will be charged at the regular retail price.
Promotions
Where a discount is given on a order value i.e. 10% off on orders over £50.00 if items are returned for refund and the amount drops below the value then all items kept will be charged at the original cost.
Registration
Any person wishing to place an order with Big Fish Clothing is required to register as a customer. The information required will be collected so that we can process your order quickly and accurately, please make sure all email addresses and daytime contact telephone numbers are entered correctly.
Payments
The payment card will be debited immediately after the order is accepted, if any item/order is cancelled then a refund will be credited back to your account. In the interests of preventing fraudulent use of credit/debit cards Big Fish Clothing will need to validate the names, addresses and other information supplied in regards to your order. A third party may also be instructed to carry out any necessary checks. We may need to contact you either by phone, email or letter to verify details before we are able to dispatch your order or we may be unable to accept your order. All information provided will be treated in accordance with the Data Protection Act 1998. These procedures are taken to protect the card holder.
Cheques should be made payable to Big Fish Clothing (UK) Ltd and posted to Big Fish Clothing, Unit 17, Aldwarke Wharf Business Park, Waddington Way,
Rotherham S65 3SH.
Privacy Policy
Can be found at Privacy Policy
We reserve the right to refuse any order. Refusals may be due to the following:-
1. Error with pricing, product information or any promotion.
2. We are unable to process payment.
3. An item is out of stock.
Right to cancel your order
You may cancel your order and obtain a refund anytime within 28 days of receipt either by notifying us in writing, email or Telephone and returning the product back to us. (See Returns Info)
Unfortunately we cannot cancel your order until it has been received by you.
Email (orders@bigfishclothing.co.uk) Telephone (01709 361700)
Prices
All prices on the website include V.A.T. Prices that are shown on the http://www.bigfishclothing.co.uk/ website are solely applicable.
Availability
All products shown are subject to availability. If a order is placed where a item is out of stock then you will be contacted via phone or email, if no alternative is required then the item will be cancelled and refunded. However on certain lines we may put this item pending and dispatch when available usually within 10 working days.
If the outstanding product/s is no longer available you will be notified as soon as is possible.
Next Day Delivery
Once you have placed your order you will be sent email confirmation and a further email when your order is dispatched. We will do our utmost to dispatch any order placed before 2pm Monday to Thursday on the same working day, any order placed after 2pm Friday will be dispatched the following Monday (except where a bank holiday applies) then this will be Tuesday / Wednesday. The next day delivery service applies to UK mainland customers only although certain locations are excluded see below.
Please note this service is not guaranteed. (we are sure you will understand sometimes circumstances arise that are out of our control)
We use 2 main couriers Royal Mail & Evri a text message/email will be sent in regards to delivery time. Your parcel will need to be signed for, although at times at the discretion of the driver may be left with a neighbour or in a secure place.
Please note we do prefer for all parcels to be signed for but we understand that people lead busy lives, so there is a safe place option at the checkout.. however if you have requested a place of safety then we cannot be held responsible for any missing parcels.
Delivery Charges
Our delivery charges are as follows, no matter how large or small your order is:
UK mainland residents only excluding the Highlands of Scotland - Next Day Delivery £6.95
UK mainland - Standard Delivery £4.50
Northern Ireland, IOW, IOM, Scottish Islands & Channel Islands - Standard Delivery £6.95
Next day delivery exceptions:- BT, GY, IM, IV, HS, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE1-3
AB31-38, AB41-45, AB51-56, FK19-21,PH1-10, PH15-50
Delivery charges will always apply even if certain items have sold out.
Delivery will be attempted by the courier, any further delivery attempts or refusal is the responsibility of the customer and any charges incurred by Big Fish Clothing may be passed on to the customer. This applies to all deliveries, to all destinations throughout the world.
NONE RECEIPT OF PARCEL.
If you have not received your parcel, then please notify us as soon as possible after the expected delivery day, the sooner we know the easier it is to resolve the matter. You have up to 30 days to contact us about non receipt, unfortunately after this time we will be unable to proceed with any enquiry regarding the delivery.
Offer Codes
Free Delivery and any other offer codes are non-transferable and may not be used in conjunction with any other offer.
All codes must be added at the time of ordering, otherwise will be forfeited.
Returns
If you are not satisfied with any of our products you have purchased then simply return within 28 days of receipt.
*Please note that all items must be returned to us with all relevant tickets attached in a unworn re saleable condition* (this does not affect you statutory rights)
£75 Free Delivery / Returns - If items are returned for refund and the order value drops below £75 then the standard delivery charge of £4.50 will apply .
Refunds
Refunds will normally be done within 14 days after we acknowledge receipt of the returned goods. The refund is for returned goods only. (This does not affect your statutory rights)
Missing Items
Missing items must be notified within 24hrs of receiving the order in order for any action to be taken.
Misrepresentation
We reserve the right to refuse any order. Refusals may be due to the following:-
1. Error with pricing, product information or any promotion.
2. We are unable to process payment.
3. An item is out of stock.
We have a right to refuse any order if an issue of misrepresentation occurs. We make every effort to ensure that prices and product descriptions are accurately entered. All sizes and measurements are approximate and advise customers to check the sizing chart, bare in mind that fittings may vary between brands.
Variation of Content
The colour quality may differ from each individual colour setting of your screen which means there may be a slight variation. Utmost effort has been taken to ensure that the descriptions and colours are accurate as possible. Therefore, Big Fish Clothing may amend or remove and content without notice to ensure accuracy. We make every effort to ensure that the product colour is as accurate as possible, but the colours shown may vary depending upon the setting of your computer monitor. We cannot guarantee that the colour shown will accurately reflect the colour upon delivery.
Problems
If you are dissatisfied in any way with your order, please call 01709 671484 or email us on orders@bigfishclothing.co.uk and our sales team will deal with your problem as swiftly as possible. We will try to answer all emails within 1 business day but during busy times this may take longer.
From abroad, we recommend you send us an email and we will respond as soon as possible.
Copyright
All material on this website is copyright © to Big Fish Clothing (UK) Ltd 2023. Visitors/Buyers may not copy, distribute, sell, publish, reproduce or re-incorporate any of the material by any means, electronic or otherwise for any purpose.
Supply & Termination
Big Fish Clothing (UK) Ltd may at any time suspend or withdraw any service or product without notice to you.
